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#2607 – Website blank page

Posted in ‘sh404SEF’
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Thursday, 11 August 2016 15:00 UTC
Impe
 Hi,
I'm using joomla 3.6.2 and I get this error on all my website pages:
Parse error: syntax error, unexpected '<' in /web/htdocs/www.xxxx.com/home/components/com_sh404sef/cache/shCacheContent.49ddb096b4ab945573d2962f27d260fc.php on line 17

Please help me!
Thursday, 11 August 2016 15:02 UTC
wb_weeblr
Hi

This may happen when the server cannot cope with the wirting speed required for your site. The fix is simple: go to "Advanced" tab of sh404SEF configuration and set "Activate URL cache" to No. Just leave it like that in the future.

Rgds
 
Thursday, 11 August 2016 15:49 UTC
Impe
Hi, thank you for you answer.
I go to component>sh404sef but when I click on the green configuration button nothing happens. Looks like it does not work. Any solution?
Thursday, 11 August 2016 15:55 UTC
wb_weeblr
Hi

1 - The configuration button is blue, is this what you talk about?

2 - Is this new? I assume you had it working before, as it was setup and working until you got that error?

Maybe it's best if you could provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

Thanks and regards
 
Thursday, 11 August 2016 15:59 UTC
Impe
I get this error in the firebug console
Thursday, 11 August 2016 16:00 UTC
Impe
Sure, you can enter with user: xxxx password: xxxx
Thursday, 11 August 2016 16:02 UTC
wb_weeblr
Hi

It means our javascript is not loaded. It can be usually 2 things:

- some parts of sh404SEF are missing (bad installation) - unlikely as it was working before
- a plugin is interfering;

In both case, I am going to need super admin credentials to the site

Rgds
 
Thursday, 11 August 2016 16:08 UTC
wb_weeblr
Hi

The problem is that some files are missing:
http://www.xxxx.com/media/plg_shlib/dist/js/bundle.min.js
http://www.xxxx.com/media/plg_shlib/dist/css/bundle.min.css

I installed over again, but they are still not there it seems.
1 - Can you check by FTP? if those files are there?
2 - What's in your .htaccess file?

Rgds

 
Thursday, 11 August 2016 16:16 UTC
Impe
I've checked on FTP and those files don't exist
Thursday, 11 August 2016 16:17 UTC
Impe
Htaccess [code##<br /> # @version $Id: htaccess.txt 21101 2011-04-07 15:47:33Z dextercowley $<br /> # @package Joomla<br /> # @copyright Copyright (C) 2005 - 2011 Open Source Matters. All rights reserved.<br /> # @license GNU General Public License version 2 or later; see LICENSE.txt<br /> ##<br /> <br /> ##<br /> # READ THIS COMPLETELY IF YOU CHOOSE TO USE THIS FILE!<br /> #<br /> # The line just below this section: 'Options +FollowSymLinks' may cause problems<br /> # with some server configurations. It is required for use of mod_rewrite, but may already<br /> # be set by your server administrator in a way that dissallows changing it in<br /> # your .htaccess file. If using it causes your server to error out, comment it out (add # to<br /> # beginning of line), reload your site in your browser and test your sef url's. If they work,<br /> # it has been set by your server administrator and you do not need it set here.<br /> ##<br /> <br /> ## Can be commented out if causes errors, see notes above.<br /> # Options +FollowSymLinks<br /> <br /> ## Mod_rewrite in use.<br /> <br /> RewriteEngine On<br /> <br /> ## Begin - Rewrite rules to block out some common exploits.<br /> # If you experience problems on your site block out the operations listed below<br /> # This attempts to block the most common type of exploit `attempts` to Joomla!<br /> #<br /> # Block out any script trying to base64_encode data within the URL.<br /> RewriteCond %{QUERY_STRING} base64_encod[^(]*\([^)]*\) [OR]
# Block out any script that includes a <script> tag in URL.
RewriteCond %{QUERY_STRING} (<|%3C)([^s]*s)+cript.*(>|%3E) [NC,OR]
# Block out any script trying to set a PHP GLOBALS variable via URL.
RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\[0-9A-Z]{0,2}) [OR]
# Block out any script trying to modify a _REQUEST variable via URL.
RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\[0-9A-Z]{0,2})
# Return 403 Forbidden header and show the content of the root homepage
RewriteRule .* index.php [F]
#
## End - Rewrite rules to block out some common exploits.

## Begin - Custom redirects
#
# If you need to redirect some pages, or set a canonical non-www to
# www redirect (or vice versa), place that code here. Ensure those
# redirects use the correct RewriteRule syntax and the [R=301,L] flags.
#
## End - Custom redirects

##
# Uncomment following line if your webserver's URL
# is not directly related to physical file paths.
# Update Your Joomla! Directory (just / for root).
##

RewriteBase /

## Begin - Joomla! core SEF Section.
#
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
#
# If the requested path and file is not /index.php and the request
# has not already been internally rewritten to the index.php script
RewriteCond %{REQUEST_URI} !^/index\.php
# and the request is for something within the component folder,
# or for the site root, or for an extensionless URL, or the
# requested URL ends with one of the listed extensions
RewriteCond %{REQUEST_URI} /component/|(/[^.]*|\.(php|html?|feed|pdf|vcf|raw))$ [NC]
# and the requested path and file doesn't directly match a physical file
RewriteCond %{REQUEST_FILENAME} !-f
# and the requested path and file doesn't directly match a physical folder
RewriteCond %{REQUEST_FILENAME} !-d
# internally rewrite the request to the index.php script
RewriteRule .* index.php [L]
#
## End - Joomla! core SEF Section.

SetOutputFilter DEFLATE
AddOutputFilter DEFLATE text/plain
AddOutputFilter DEFLATE text/xml
AddOutputFilter DEFLATE application/xhtml+xml
AddOutputFilter DEFLATE text/css
AddOutputFilter DEFLATE application/xml
AddOutputFilter DEFLATE image/svg+xml
AddOutputFilter DEFLATE application/rss+xml
AddOutputFilter DEFLATE application/atom_xml
AddOutputFilter DEFLATE application/x-javascript
AddOutputFilter DEFLATE application/x-httpd-php
AddOutputFilter DEFLATE application/x-httpd-fastphp
AddOutputFilter DEFLATE application/x-httpd-eruby
AddOutputFilter DEFLATE text/html
SetEnvIfNoCase Request_URI \.(?:gif|jpe?g|png)$ no-gzip dont-vary
SetEnvIfNoCase Request_URI \.(?:exe|t?gz|zip|bz2|sit|rar)$ no-gzip dont-vary
SetEnvIfNoCase Request_URI \.pdf$ no-gzip dont-vary
SetEnvIfNoCase Request_URI \.avi$ no-gzip dont-vary
SetEnvIfNoCase Request_URI \.mov$ no-gzip dont-vary
SetEnvIfNoCase Request_URI \.mp3$ no-gzip dont-vary
SetEnvIfNoCase Request_URI \.mp4$ no-gzip dont-vary
SetEnvIfNoCase Request_URI \.rm$ no-gzip dont-vary
BrowserMatch ^Mozilla/4 gzip-only-text/html
BrowserMatch ^Mozilla/4\.0[678] no-gzip
BrowserMatch ^MSIE !no-gzip !gzip-only-text/html

<IfModule mod_expires.c>
ExpiresActive On
ExpiresByType text/css A31536000
ExpiresByType application/x-javascript A31536000
ExpiresByType text/html A31536000
ExpiresByType text/richtext A31536000
ExpiresByType image/svg+xml A31536000
ExpiresByType text/plain A31536000
ExpiresByType text/xsd A31536000
ExpiresByType text/xsl A31536000
ExpiresByType text/xml A31536000
ExpiresByType video/asf A31536000
ExpiresByType video/avi A31536000
ExpiresByType image/bmp A31536000
ExpiresByType application/java A31536000
ExpiresByType video/divx A31536000
ExpiresByType application/msword A31536000
ExpiresByType application/x-msdownload A31536000
ExpiresByType image/gif A31536000
ExpiresByType application/x-gzip A31536000
ExpiresByType image/x-icon A31536000
ExpiresByType application/vnd.ms-access A31536000
ExpiresByType audio/midi A31536000
ExpiresByType video/quicktime A31536000
ExpiresByType audio/mpeg A31536000
ExpiresByType video/mp4 A31536000
ExpiresByType video/mpeg A31536000
ExpiresByType application/vnd.ms-project A31536000
ExpiresByType application/vnd.oasis.opendocument.database A31536000
ExpiresByType application/vnd.oasis.opendocument.chart A31536000
ExpiresByType application/vnd.oasis.opendocument.formula A31536000
ExpiresByType application/vnd.oasis.opendocument.graphics A31536000
ExpiresByType application/vnd.oasis.opendocument.presentation A31536000
ExpiresByType application/vnd.oasis.opendocument.spreadsheet A31536000
ExpiresByType application/vnd.oasis.opendocument.text A31536000
ExpiresByType audio/ogg A31536000
ExpiresByType application/pdf A31536000
ExpiresByType image/png A31536000
ExpiresByType application/vnd.ms-powerpoint A31536000
ExpiresByType audio/x-realaudio A31536000
ExpiresByType application/x-shockwave-flash A31536000
ExpiresByType application/x-tar A31536000
ExpiresByType image/tiff A31536000
ExpiresByType audio/wav A31536000
ExpiresByType audio/wma A31536000
ExpiresByType application/vnd.ms-write A31536000
ExpiresByType application/vnd.ms-excel A31536000
ExpiresByType application/zip A31536000
</IfModule>

# Requires mod_expires to be enabled.
<IfModule mod_expires.c>
ExpiresActive on
ExpiresByType text/css "access plus 10 years"
ExpiresByType text/js "access plus 10 years"
ExpiresByType text/javascript "access plus 10 years"
ExpiresByType application/javascript "access plus 10 years"
ExpiresByType application/x-javascript "access plus 10 years"
#
FileETag MTime Size
#
# Cache all files for 2 weeks after access (A).
ExpiresDefault A1209600
#
# Do not cache dynamically generated pages.
ExpiresByType text/html A1
</IfModule>][/code]
Thursday, 11 August 2016 16:18 UTC
wb_weeblr
Hi

1 - Do you now why? how could they disappear?

2 - I will try install the current dev version, so that the shLib plugin is forced installed

Rgds
 
Thursday, 11 August 2016 16:23 UTC
wb_weeblr
Hi

Yes, works better: the shLIb plugin has been restored now and you can access all features. I have disabled the cache and the site is back online.

Don't know what happened, how can some files disappear from your server?

Rgds
 
Friday, 12 August 2016 00:20 UTC
Impe
Thank you for you precious help.
Is the shLib plugin included in the zip package com_sh404sef_4.7.3.3292_j3_full?
Because I did not found it in the zip archive.
Friday, 12 August 2016 06:56 UTC
wb_weeblr
Hi

Yes, shLIb is always included in sh404SEF, it contains shared libraries used by all our extensions. it's installed automatically during the sh404SEF install. However when there already is the same version installed, it's not installed again.

Rgds
 
Saturday, 27 August 2016 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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