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#2477 – Form Maker and Joomla settings

Posted in ‘sh404SEF’

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Friday, 08 July 2016 17:38 UTC

mcole

I have two questions:

1. All of a sudden my Form Maker forms stopped working. After searching for answers the support staff over there told me that sh404SEF was causing the problem. They say it's changing the url. I don't know why, it's always worked in the past. Can you tell me if you think this is the case? The form is in the "Upload Your Images" module on top of the right hand column.

http://www.xxxx.com/travel/citizen-hiker-hiking-blog/

Here is the unfriendly url:
http://www.xxxx.com/index.php?option=com_content&view=category&layout=tribune2:customblog&id=187

2. While I was searching around the features of sh404SEF I realized that the warning "Joomla settings are probably not correct" in the control panel was on. I don't remember seeing this ever before and wonder if I should be concerned about it and why it's there.

xxxx.com

I will give you admin access to the back end as well:

http://www.xxxx.com/administrator/xxxx

User - xxxx
Pass - xxxx

Thank you!

-Matt

Friday, 08 July 2016 17:58 UTC

wb_weeblr

Can you tell me if you think this is the case?

No of course, unless you updated sh404SEF and things started to break right away. Otherwise, on a server, things don't just "stop to work" something has to cause it. The other alternative is that of an Itemid mixup, but then the faulty module is actually displayed, so that rules it out.

They say it's changing the url.

What "change" is happening? exactly? we need a real example of such change: what they say the URL should be and what it is actually. Then we can start looking at things. Otherwise, this is just a general statement with no value.

I went to view this page, the Upload your image module seems empty? it has only some javascript links in it, but no form to upload.

A question though: when I went to your site, http://www.xxxx.com/travel/citizen-hiker-hiking-blog/, I saw that sh404SEF blue message at the bottom: The page you requested... does not exist, ... What's that? the page is not a 404, how can this be displayed?

Rgds

Friday, 08 July 2016 18:01 UTC

wb_weeblr

Hi again,

Also thinking about caching. Did you enable full page caching, or changed some caching setting recently?
What happens if you simply disable caching in Joomla configuration?

Rgds

Friday, 08 July 2016 18:18 UTC

mcole

No recent changes have been made, except I have been experimenting with system cache. Right now it's on conservative. When I turn it off there is no change. I have also tried disabling the cache plugin but that made no difference either.

They didn't say what the url should be. To be honest, I don't think it's changed. But I did notice that when I use the search function at the top I got a blank page. It happens from time to time. I simply go into sh404SEF control panel, SEF urls, and search for search.html. Then I delete them all. go back to the site and refresh and the search works again. I thought maybe something like that was happening. But I have several forms and none of them are working.

I am in contact with them as well. So I am trying to narrow it down. I though dropping you a line might help.

The blue message is an sh404SEF thing is it not? I admit I have been tinkering with the settings this morning and I think I turned that on in configuration. I am trying to figure out why the 404 page does not appear.

Thank you for your help.

Monday, 11 July 2016 09:29 UTC

wb_weeblr

Hi

A blank page means an error happen, a PHP error. Next time you have that, and before deleting that URL:

- go to Joomla config, set Error reporting to maximum
- reload the page.

You should now see the actual error message, from which we can probably do something. Remember to reset the Error reporting setting to Default, that's not something you leave enabled during normal operation.

The blue message is an sh404SEF thing is it not?

It is from sh404SEF, but it should only appear when:

- there is a 404 happening
- sh404SEF found a similar SEF URL
- and you have enabled the following settings:

Rgds

Thursday, 14 July 2016 18:01 UTC

mcole

I love this 404 redirect setting. I wish I had known about it long ago. I would have turned it on.

I found out what the developer of formmaker was talking about in reference to "changing the url"

I made those forms menu items and they worked for a little while. However, now when i click them I get a 403 forbidden error and the url has a bunch of commas in it.

Here are a couple of examples:

Menu link: /index.php?option=com_formmaker&view=formmaker&id=12
Actual url: http://www.xxxx.com/component/com_formmaker/Itemid,1154/id,12/view,formmaker/

and

Menu link: /index.php?option=com_formmaker&view=formmaker&id=14
Actual url: http://www.xxxx.com/component/com_formmaker/Itemid,1189/id,14/view,formmaker/

I'm not sure sh404 is doing this, but something appears to be wrong with the urls. You can find these links in the footer of any page on my site - xxxx.com

[xxxx]

Friday, 15 July 2016 08:17 UTC

wb_weeblr

Hi

That's sh404SEF doing this. This kind of URLs, whith / and commas, is created when we don't know how to create a "nice" URL. It happens when an extension (such as FormMaker I guess) doesn't have an sh404SEF plugin, or a standard router.php for Joomla SEF. It's a small file that instruct Joomla SEF how to build SEF URLs, and sh404SEF can use it as well.

If this file is not present in the extension, we don't know how to build SEF URLs and fall back to those "not-so-nice" URLs.

- they are not nice, but they should work exactly the same and cause no problem. They are not stored in the URL manager, but again, should work very fine.

If you simply just like how they look, you can add a custom URL using sh404SEF, for instance, after clicking on the "NEw" button in the URL manager, enter

non-sef: index.php?option=com_formmaker&view=formmaker&id=12&Itemid=1154
SEF: contact-support

Please double-check the menu id is the right one (1154 should be the id of your contact support menu item)

- it may be that this happens also because you changed a setting in sh404SEF. If you go to the "By components" tab of sh404SEF config, what are the values selecting in the various dropdown lists for FormMakers?

Crap: waste of time: I went to your site, and simply clicked on the link to contact support. And then I get this error:

[xxxx]

which explains everything.

The problem is not in Joomla or in sh404SEF. The problem is on your server. It is your apache web server that throws this 403, not Joomla.
So this is either coming from your .htaccess, or from some rules your hosting company may have added recently on the server.

Rgds

Saturday, 30 July 2016 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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