#20 – Various problems

Hi

As with most multilingual setups, I will have trouble figuring it out remotely. The simplest way would be for you to install akeeba backup, and provide me with admin access so I can download the backup. I can then install locally and step through the code.

In addtion:
Pb 1: needs backup
Pb 2: do you mean that urls stays non-sef, or just that they don't work (ie gives a 404) or something else?

Pb 3: Does this happen with a default template?

Rgds

I don't see any file attached (for the error log). Do you have that?

I have added .txt to the list of uploadable files, please try again.

Also, yes, pleas post here superadmin credentials, it will speed things up

Rgds

I was not able to make an Akeeba backup, it does fail and that would be one thing you'll have to bring up to Akeeba for a solution (the database backup is fine, it fails when starting to backup the files).

I am not going to be able to do anything else without a backup I can install locally. I just spent 20 minute in the backend of your site, checking various things to no avail. As far as I know, the problem can be anywhere, in k2, in the template, in sh404SEF,... and I need to run tests, put debugging instructions to understand what's going on.

Are you able to take a backup somehow? through your host control panel or some other way? surely you must have a backup?

Rgds

I don't really know how to do that outside of Akeeba, which is really the only good solution.
But that's really terrible for you, because if something happens to your site, you have no way to restore it. I'd suggest to see with your host how you can get such full backup, that's really a basic requirement, not just for sh404SEF debugging, but just for your business.
Please try to find a solution with them, and then we can also see later with Akeeba if they can help on making Akeeba work.

Honestly, if you don't have a working backup, I don't really want to work on your live site, that's too dangerous for you. We have to find a solution for that first.

Rgds

ah ok, if you have those files locally, then we can do something

Please just do a zip with the files and another with the sql, and then put them on a dropbox folder or some other place where I can download them.

They will be too big for email I think, but we can find a way

Actually, I just have a new version that may fix the problem. So instead i can make it available to you and you install on your local machine, and see how it goes?

Rgds

Yes, you can get it here: https://copy.com/73Ui7xxxx

Rgds

just send to [email protected]

Hi

Got your files, and spent pretty like 2 hours debugging step by step!
No worries, I created a user for me in the DB.


Point 1: I was convinced by what you said and initial testing that the problem was in sh404SEF so I spent a lot of time testing in all directions, and could not find anything. Everytime I clicked on Home link of english page, I would switch back to Greek. And then I realized that this was absolutely correct!
Problem was not switching to Greek. Problem was that the URL for this link was xxxx. That's the Greek home page and so sh404SEF was correct switching to greek.
So I searched why the link was xxxx instead of xxxx, and I couldn't find the problem because I was seeing that sh404SEF was calculating the correct link, xxxx

And finally, I started looking elsewhere and I found the problem: the template.
The template is overriding the menu system, and calculating its own links, and there's a problem there. I found how to fix it. What you have to do is modify:
templates/xxxx

at line 386, replace:

$data = '<a href="' . $tmp->url . '" ' . $active . ' ' . $id . ' ' . $title .

with

$data = '<a href="' . $tmp->flink . '" ' . $active . ' ' . $id . ' ' . $title .

That fixes it for me, though you have to clear cache, or even disable cache to be sure you see the good result and not the cached one.

Point 2:- aiContactsafe: they do not support SEF at all. I could not find router.php and there's no sh404SEF plugin. Maybe it's a separate download? I'd suggest to ask them.
You can also create a custom SEF url in sh404SEF, that would be very quick:

1.Go to the url manager in sh404SEF
2. Click on new button
Enter a SEF url, for instance xxxx
Enter non-sef url: index.php?option=com_aicontactsafe&view=message&layout=message&pf=4&redirect_on_success=&Itemid=124&lang=el
3 - click save
4. Redo the same for english:
SEF: Contact-us
non-SEF: index.php?option=com_aicontactsafe&view=message&layout=message&pf=3&redirect_on_success=&Itemid=262&lang=en

Please test the the contact forms work after those changes, I didn't.

Point 3: That I found was a bug. The language used for the 404 is not correct in some situations where the visitor already have a language cookie set by Joomla from a previous visit or if has seen some page before hitting the 404 page.
You can download a development version of sh404SEF that fixes the problem at this url: https://copy.com/xxxx.

You should first do all tests locally before you upload new versions on the live site, but I'm sure you know that ;)

Let me know how it goes

Rgds

Yannick

NOTE: you should remove the value you put in the "Homepage URL" parameter of sh404SEF advanced section. Only needed when you have a splash page. (currently you have http://xxxx/index.php and this is not correct, can only cause issues)

Hi

Unfortunately I deleted your site on my local machine, including the zip files. I have started to redownload them from wetransfer, I'll try reinstall and see about the template, but I can't tell you when.

Rgds

ok, so I got the template to work as well
You need to modify /templates/xxxx/logo.php, at line 39:
Change:

<a href="/<?php echo JURI::root(); ?> ">

to

<a href="/<?php echo JRoute::_('index.php'); ?>">

Then purge all Joomla cache and the logo link should be consistent with other links

Rgds

ok, thanks for coming back to me. I'll close the ticket now!

Cheers