Last post 52 min ago

Posts last week 82

Average response time last week 34 min

All time posts 68060

All time tickets 10515

All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#1582 – Meta and title tags are not visible

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 23 December 2015 11:38 UTC

bozkartal

Hi,

sorry, had accidently clicked on Close Ticket.

I see the confirmation text, like on my screenshot.

Added text will only be shown again, when i had clicked to the URL and change it on the tab "Title and Meta tag".
But when i add it in the big view, i can save it from top menu, it confirms, but disappears in the big view again after changing to another view or menu an come back again.

Hope you understand :-)

Rgds.
Orhan

Wednesday, 23 December 2015 11:40 UTC

bozkartal

To see the changed/edited entries i had to add/edit in this view for each content article.

Wednesday, 23 December 2015 11:41 UTC

wb_weeblr

Hi

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

Thanks and regards

Wednesday, 23 December 2015 11:49 UTC

bozkartal

Hi,

username: xxxx
pw: xxxx

Domain: http://www.xxxx.net/administrator

Wednesday, 23 December 2015 12:28 UTC

wb_weeblr

Hi

I have no idea why this is happening on your site (there's no such problem reported elsewhere).

I will need to take an akeeba backup of the site and install locally to debug and find out what's causing this.

Unfortunately, we're on holiday this evening and I'm not sure I can do that before we're off. I'll do my best and will keep you informed.

RGds

Wednesday, 23 December 2015 12:29 UTC

wb_weeblr

Also, don't know if you notice, but all the data you entered is there. It works on the front end.
So the problem is only that for some reason it doesn't display in the backend. Very strange.

Rgds

Wednesday, 23 December 2015 12:43 UTC

wb_weeblr

Hi

ok, did the backup and found something I didn't check: your language setup is not correct: under the "Content" tab of language manager, you have set up the German language, but the "Url language code" is empty (it should be "de").
[xxxx]
This cause the language variable in sh404SEF URls to be empty:

and thus the URL are not recognized when displaying

If you set a proper language code, then purge URLs, things start to work normally.

Rgds

Wednesday, 23 December 2015 12:51 UTC

bozkartal

Thank you very much!

Whish you and your team merry christmas and a happy new year!

Rgds
Orhan

Wednesday, 23 December 2015 17:04 UTC

wb_weeblr

Hi

You're welcome ;)

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

And please feel free to post a review on the JED,it helps and we appreciate it!

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.