#1258 – Issue with SH404

Hi

We cannot do guesswork with fake URL, sorry:

1 - What's the URL of the site?
2 - What Joomla, K2 and sh404SEF versions are running?
3 -

I get a "bad karma" page. When I disable the SH404 plugin, I am able to open the "articleproblem", so I think the issue comes from SH404 plugin.

No, that doesn't mean anything. Simply that the "bad" URL is not in the database.

It all depends on how the initial links where created.

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

Thanks and regards

Hi

Looked at your site, but can't understand the problem. Clicked a few links, but all goods. You're going to gives me exact samples of working and not working links, and most importantly, tell me exactly where on the site I can find those sample links.

Rgds

Hi

OK, I can see that now. So using your example, here's what I actually see:

- the (wrong) link on /en/brokers is /en/brokers/saxobank
- If I click that link, I get a 404. The sh404SEF URL error page is displayed, and I can see the 2 top suggestions are:
/en/brokers/saxobank
and
/en/broker/saxobank

The second link is working. So it seems that for SaxoBank, the correct link has no "s" in the category name, broker vs brokers.

If you go to the URL manager and you search for "saxobank", what do you get?
Also, which URL is correct, and why do you have a singular (no s) version of the category name? are those manually customized?

Rgds

Hi

What do you mean with "URL manager"? Where can I find this URL manager?

Well, I'm talking about the sh404SEF URL manager.

Are you familiar with sh404SEF?

Rgds

Hi

Why is SH404 creating this "broker" category in the URL while I have no such category in my Joomla/K2 categories. I only have "brokers" category.

Well, as per the screenshot you provided, I would suggest you don't look in sh404SEF but instead in K2.

It looks like you hav 2 Saxobank pages (K2 item with ID 332 and K2 item with ID 464). In which category they belong I don't know, but obviously there comes the source of the problem.

Rgds

Hi

Please look again at the screenshot you provided: the /en/broker/Saxobank URL is coming from this article with id 332.

You are right: sh404SEF doesn't invent things. It only reads data from the database and does not remove things like a letter from a title.

We're not going anywhere that way, could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

Thanks and regards
.

Hi

So I only look at the Saxobank page example, and here's is what I found:

You had 2 relevant links:

/en/broker/saxobank: this one was for the correct article, but had incorrect category alias (no s)
/en/brokers/saxobank: this one had the wrong article. It was linking to the Spanish article instead of the English one, and thus generated a 404.

I simply deleted both of them, reloaded the page and the link is now very fine.

My understanding of this is that those links were created during early stage of development, at some point for instance where language setup was not complete. Probably as well, the Brokers category alias at some point was called "broker" and a URL was created. But the URLs in sh404SEF were never purged to reflect the change.

As you may have multiple such cases, there are 2 possible courses of actions:

1 - you know which are the faulty URLs, then just delete them in the URL manager
2 - you're not sure to know them all, then use the Purge button to delete all URLs.

Purging means that some users may see some 404, until all urls are recreated but that should be quick.

Rgds

Hi

But I have added the Google Analytics property

sh404SEF has an extended Google Analytics feature, and it is normally used to insert the javascript code for Google analytics. What this message says is that IF you enabled display reports (sh404SEF display analytics reports), then you should complete the Authorization procedure so that sh404SEF can access your Google Analytics data. See this page of documentation.

. I am using JSitemap Pro and I activated the "SF404SEF multilingual" feature in the settings. B

I have no knowledge at all about what JSitemap does and why they feel the need for a specific "sh404SEF multilingual" settings.
sh404SEF has no multilingual settings itself, it just works with Joomla standard multilingual system. That's something you'll have to take to them.

From memory, I think JSitemap doesn't have a router.php file to create SEF URLs, so you might want to simply create a custom URL for it; in the URL manager, click on the "New" button, and enter
- SEF URL: FR/Jmap/XML
- NON -SEF: index.php?option=com_jmap&view=sitemap&format=xml&lang=fr

Rgds