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#1153 – A problem with Eyesite component

Posted in ‘sh404SEF’

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Tuesday, 13 October 2015 07:27 UTC

andrea2002

Dear Support,

I installed Sh404 in my Joomla 3.4 web site and everything works well.
The last day I installed Eyesite Joomla component:
http://extensions.joomla.org/profile/extension/access-a-security/site-security/eyesite
but Eyesite doesn't work and I got this error:

Error
The scanner did not start. Eyesite tried to launch the scanner at the following URL but it seems not to have started:
http://www.xxxx.it/index.php/it/?option=com_eyesite&task=scan&entry=8IS4HxkMNkgummV9&source=admin&format=raw&tmpl=component

Eyesite support doesn't know how solve this problem; they tell that the component might not be compatible with Sh404.
Thus I'm trying to ask for you if you have some idea about it.

I'll be gratefull if you may help me.
Thank you very much.
Kind regards
Andrew

Tuesday, 13 October 2015 13:24 UTC

wb_weeblr

Hi

I don't know this component, but as it's a bit special I would suggest you set it to "Leave as non-sef" under the "By component" tab of sh404SEF configuration.

Rgds

Tuesday, 13 October 2015 15:02 UTC

andrea2002

Dear Support,
I followed your tip without success.
If you'll have some other idea, I'll be happy to hear.
Thank you very much.
Kind regards
Andrew

Wednesday, 14 October 2015 09:51 UTC

wb_weeblr

Hi

The only thing weird is that the URL the scanner is using is wrong. Do you have any way to change it?

The UR should not have /it/ in it. It should be:
http://www.xxxx.it/index.php?option=com_eyesite&task=scan&entry=8IS4HxkMNkgummV9&source=admin&format=raw&tmpl=component

Rgds

Wednesday, 14 October 2015 10:42 UTC

andrea2002

Thank you for your reply.
Excuse my ignorance. Is the URL scanner a Joomla component or it belongs to Eyesite?
Thank you very much.
Regards
Andrew

Wednesday, 14 October 2015 11:00 UTC

wb_weeblr

Hi

This is totally not part of Joomla, but a specific, separate component.

Is this something you start from the backend? or from the frontend?

Rgds

Wednesday, 14 October 2015 12:50 UTC

andrea2002

Thank you very much for your patience!
Free Eyesite component works in this way: I go into this component and I have to begin the scanner.
Eyesite analyzes all Joomla files. Every change of my Joomla files from that moment will be reported
to me. Here is a screen shot.

Thank you very much.
Kind regards
Andrew

Wednesday, 14 October 2015 13:20 UTC

wb_weeblr

Hi

It seems this extension is confused by the language, or something. As you can see, it uses an invalid URL (it adds /it/ to it)

Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

I'll try have a look if there's something wrong with language information.

Thanks and regards

Wednesday, 14 October 2015 13:46 UTC

andrea2002

Here they are:

http://www.xxxx.it/administrator

nome utente: xxxx

pass: xxxx

I remember this ticket: #1041 – Some problems with the URLs
where you wrote me you changed something on language.

Thank you very much.
Regards
Andrew

Wednesday, 14 October 2015 19:46 UTC

wb_weeblr

Hi

Language and general configuration looks good. Thats looks like a bug in the EyeSite component. To indentify it, I will have to get a backup of the site, so I can install locally and debug through the code.
Simplest is to install akeeba backup, I can then download the backup directly from the site.

Rgds

Thursday, 15 October 2015 07:32 UTC

andrea2002

Thank you for your reply.
I don't use Akeeba Backup. I have a web site back up done 3 days ago.
You may download it here:
https://drive.google.com/xxxx

Please let me know if this backup may help you.

Let me know how I can reward you. I have a some Facebook and Google+ accounts.
I can write some good reviews on sh404sef for you or put LIKE.
let me know if you have some other idea.
Thank you very much.
Regards
Andrew

Thursday, 15 October 2015 13:59 UTC

wb_weeblr

Hi Andrew,

I have downloaded and tried to install but that failed. Your backup is not complete, it's missing at least the /templates folder. You should be aware of that as if this is your only backup, then you won't be able to use them in case there's a problem on your server.

Despite that, I was able to look at the com_eyesite component and as expected, they have asimple bug in their code. Here is the fix:

Open file /administrator/component/com_eyesite/helpers/eyesite_helper.php.
At line 229, you'll see:

$uri = JRoute::_(JURI::root().'index.php/'.$lang.'?option=com_eyesite&task=scan&entry='.$secret.'&source='.$source.'&format=raw&tmpl=component');

You should change that to:

$uri = JRoute::_(JURI::root().'index.php?option=com_eyesite&task=scan&entry='.$secret.'&source='.$source.'&lang='.$lang.'&format=raw&tmpl=component');

I haven't found the same problem elsewhere, but like I said, I haven't been able to restore the site and test. Regardless, you should report the bug to the component suppliers. It's a very basic error, they may not be very familiar with Joomla API, their code doesn't follow it very closely.

Rgds

Thursday, 15 October 2015 21:14 UTC

andrea2002

Thank you very much for which you are doing for me!!!!
When I go to: /administrator/component/com_eyesite/
I find only two files in "com_eyesite":

- eyesite.php

- index.html

I are looking for some problems with Filezilla. Tomorrow in the moring before going to my office
I'll do another backup. Also my hosting service'll zip the backup web site
thus I''ll be able to download better.

Thank very much.
Kind regards
Andrew

Friday, 16 October 2015 06:12 UTC

andrea2002

Dear Developer,
I was looking for in the worng place. Eyesite componet is working very well!!!!!
What do you think it'll happen when I'll update Eyesite component in the future?
I'll write to Eyesite support to tell them what you do and where the problem is.

IMPORTANT: Let me know how I may reward you.

A nice weekend.
Andrew

Friday, 16 October 2015 14:09 UTC

wb_weeblr

Hi

Eyesite should fix it. If you update and they haven't fixed the problem, then you will have to redo the changes.

Thanks for your nice comment. You can always post a review on the JED,it helps and we appreciate it!

Cheers

Sunday, 18 October 2015 16:16 UTC

andrea2002

Today I wrote a review on Sh404sef by the username "andreaw" with title "The main Joomla component for SEO".
Thank you very much.
Kind regards
Andrew

Monday, 19 October 2015 08:57 UTC

wb_weeblr

Hi

Thanks very much for that, I saw the review :)

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unecessary risk in the future.

All the best

Yannick

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.