• Home
  • Get help
  • Ask a question
Last post 2 hours 5 min ago
Posts last week 81
Average response time last week 4 hours 29 min
All time posts 67934
All time tickets 10501
All time avg. posts per day 20

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#1109 – Free support?

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 04 October 2015 15:34 UTC
peterdigit
I purchased josetta but I'm using a freelancer to help me. Can they register and ask support questions or must everything go through me?
Monday, 05 October 2015 08:57 UTC
wb_weeblr
Hi

Our system (which is a Joomla extension) cannot manage sub-accounts, so yes, it will have to go through your credentials. I'd suggest you simply give them your user and password, and then afterwards change your password?

Rgds
 
Wednesday, 07 October 2015 09:41 UTC
peterdigit
Thank you.
Wednesday, 07 October 2015 11:55 UTC
wb_weeblr
Hi

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unecessary risk in the future.


Rgds
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.