Last post 16 min ago

Posts last week 141

Average response time last week 4 hours 42 min

All time posts 67777

All time tickets 10473

All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#7634 – sh404SEF breaks AJAX URL required for full functioning of Solidres component

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Monday, 15 February 2021 09:15 UTC

info-tour-res-com

Hi there,

we are busy building a new acccommodation booking portal and included the sh404SEF component in order to ensure the best possible SOE optimization.

Unfortunately it seems that due to the sh404SEF component some features of another component do not work.

Herewith some more details:

We are using Joomla v 3.9.24, Helix ultimate template with Bootstrap v.4 and php version 7.4

Our website is tia.guide

Next to sh404SEF we have installed various other component, but there seems to be a problem with the Solidres component. Since some parts of the Solidres Component did not function as they should, we contacted their support team and they just came back to us, informing us that the sh404SEF breaks their AJAX URL. They have asked me to relay the message to you so that it can be fixed.

For the time being we are forced to disable the sh404SEF component until this bug can be fixed. The Solidres developers also asked to send you the attached screenshot, which seems to explain the issue.

Please let me know what other details you require from my so that you are able to look at the problem/bug in detail.

Thank you and kindest regards,

Bernd Schneider

Monday, 15 February 2021 09:30 UTC

wb_weeblr

Unfortunately it seems that due to the sh404SEF component some features of another component do not work.

That's possible even though it does mean the problem is actually coming from sh404SEF.

Since some parts of the Solidres Component did not function as they should, we contacted their support team and they just came back to us, informing us that the sh404SEF breaks their AJAX URL.

That's not a really accurare description of the issue, it would be better to have had a clear description, with an actual reason.

Fortunately, the screeenshot you provided is enough to identify the issue:

1. The 404 happens not because sh404SEF is doing anything special but simply because SolidRes is not calling the proper URL.

2. They are using a relative URL, they are calling "index.php?option=com_solidres&format=....". They should be calling:

"/index.php?option=com_solidres&format=...."

"https://yoursite.com/index.php?option=com_solidres&format=...."

3; If you look at that same screenshot, you can see the 2 first ajax requests are working fine, because they are correctly prefixed, ie they call "https://tia.guide/index.php....". Then the 3rd one is failing because they used a relative URL, missing the leading slash or leading domain and therefore it's resolved by the browser as another, invalid URL.

4. It's not an extremely rare bug, I've seen it a few times over the years. They can fix it simply by correctly prefixing their ajax URL using the Joomla API. Most extensions use a

Hope it helps,

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Monday, 15 February 2021 09:37 UTC

info-tour-res-com

Thank you for your extremely quick reply. It is much appreciated!

I have forwarded your message to the developers of Solidres and hope that they can solve the problem.

Thank you again for your help.

Kindest regards,

Bernd

Monday, 15 February 2021 09:38 UTC

wb_weeblr

You're welcome! I will leave this ticket open in case you need to add something. It will automatically close in 2 weeks if no further comment is made.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

Monday, 15 February 2021 09:40 UTC

info-tour-res-com

Thank you, I'll keep you posted if the problem is resolved.

Kindest regards,

Bernd

Thursday, 18 March 2021 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.