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#7550 – Cache problem

Posted in ‘sh404SEF’
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Tuesday, 15 December 2020 23:19 UTC
Laongvivah

Hi,

I get this message what can I do?

Joomla\CMS\Cache\Storage\FileStorage::_deleteFolder JFolder: :delete: Could not delete folder. Path: /customers/0/e/0/xxxx.com/httpd.www/administrator/cache/sh404sef_analytics

www.xxxx.com

User name: xxxx

Password: xxxx

Kindest regards Cees

Wednesday, 16 December 2020 08:34 UTC
wb_weeblr

Hi

Nothing on sh404SEF side. That operation is not done by sh404SEF but by Joomla.

The most common reason is a permission issue on your cache folder and Joomla cannot clear it, that's where you have to look first.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Saturday, 16 January 2021 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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