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#7323 – Class 'Weeblr\Wblib\V_SH4_4206\Factory' not found

Posted in ‘sh404SEF’
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Thursday, 23 July 2020 12:32 UTC
RustyJoomla

After updating SH404SEF, we're now getting the following error showing on all pages (back-end and front-end)

0

Class 'Weeblr\Wblib\V_SH4_4206\Factory' not found

You can view the error here:

[xxxx]

Thursday, 23 July 2020 12:42 UTC
wb_weeblr

Hi

  1. To regain access, log in with FTP or your hosting control panel, locate the folder /plugins/system/sh404sef and rename it to plugins/system/sh404sef.disabled
  2. Download a new zip file from the download page and install using Joomla installer

This error means that some parts of sh404SEF are missing. Any other update, anything noticeable before the sh404SEF update? Also, which sh404sef version where you running before updating?

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Thursday, 23 July 2020 13:10 UTC
RustyJoomla

Thanks, I've made those changes in point 1 and it's working now, thank you.

As for the version, it was running 4.17.0.3932

Thursday, 23 July 2020 13:25 UTC
wb_weeblr

Hi

Glad it's sorted out now. This kind of issue is very rare especially coming from a not-so-old version. The operation in step #1 can be applied to any extension that breaks your site entirely.

Best regards

Yannick Gaultier

weeblr.com / @weeblr

 

 
Sunday, 23 August 2020 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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