• Home
  • Get help
  • Ask a question
Last post 13 min ago
Posts last week 89
Average response time last week 30 min
All time posts 67713
All time tickets 10464
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#7110 – Error displaying on top in dashboard

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 21 April 2020 19:47 UTC
alainperron
 Error fetching data for analytics reports (2): SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

This message disappear after a few seconds.

Is it important ? If yes, how can I work on that.
 
Wednesday, 22 April 2020 08:55 UTC
wb_weeblr
Hi

1 - This means the Analytics reports cannot be displayed. First make sure you want to display analytics reports. If not, disable them on the "Analytics" tab of sh404SEF configuration.
2 - If you want to view analytics reports, then:

- make sure sh404SEF is fully up to date (version 4.20.3 as of today)
- perform the authorization procedure as described in the Analytics reports documentation or in ourAnalytics reports authorization video on Youtube

Best regards

Yannick Gaultier
weeblr.com
@weeblr
 
Thursday, 07 May 2020 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.