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#6081 – Analytics Error

Posted in ‘sh404SEF’

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Wednesday, 20 November 2019 02:38 UTC

Laongvivah

www.xxxx.com

PHP Built On Linux xxxx.com 4.15.18+20190618.1109.03d21a5f.bionic #1 SMP Tue Jun 18 11:12:23 UTC 2019 x86_64
Database Type mysql
Database Version 5.5.5-10.3.17-MariaDB-1:10.3.17+maria~bionic
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.3.12
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.9.13 Stable [ Amani ] 5-November-2019 15:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18362

Hi

This is my site info. and the problem is Analytics I had read all about it but see no solution can you help me please.

Error connecting to Google Analytics: Google token exchange: error status code :400

Kindest regards La-ong

Wednesday, 20 November 2019 08:13 UTC

wb_weeblr

but see no solution

That problem, caused by changes in Google servers, has long been solved. It was in the sh404SEF changelog several month ago. You should be sure to update to last version. If you're using the last version, you then need to talk to your hosting company to check if they have some kind of firewal that may block the requests.

Best regards

Wednesday, 20 November 2019 08:26 UTC

Laongvivah

Hi I use SH404SEF version 4.17.0.3932 I have asked www.one.com my host, about the firewall nothing is blocked.

Best regards La-ong

Wednesday, 20 November 2019 08:37 UTC

wb_weeblr

Hi

I can test maybe with another account. Could you please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterward, but it must have superuser level.

Thanks and regards

Wednesday, 20 November 2019 08:39 UTC

Laongvivah

www.xxxx.com

User: xxxx

PSW: xxxx

Wednesday, 20 November 2019 09:20 UTC

wb_weeblr

Hi

I had no problem authorizing one of our test accounts:

[xxxx]

I cleared that account authorization now so you should redo the authorization procedure. Be sure to use the correct Google account for your analytics property ID.

Best regards

Thursday, 21 November 2019 00:29 UTC

Laongvivah

Weeblr..

Thanks for your help, because of what you investigated, I was able to find the error at Google. The Analytics account was not good. I created a new one and that works great. Thank you

La-ong

Thursday, 21 November 2019 08:39 UTC

wb_weeblr

Hi

Ah ok, that's odd but I'm glad you sorted it out! Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

And please feel free to post a review on the JED,it helps and we appreciate it!

Best regards

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.