#6064 – HIKASHOP product pictures are dissapearing if I do PURGE

 Hello,

I have constant issue with some parts of HIKASHOP products. After I do PURGE SEF URLs in admin console. Some images just dissapear.

For instance:

https://xxxx.eu/products/brand-specific-parts/f-one-brand-parts

or

https://xxxx.eu/products/brand-specific-parts/slingshot-brand-parts

or

https://xxxx.eu/shop/category/replacement-bladders (check some subcategories here)

I first thought that it is because I'm manually populating some products (replacement kite bladders on the 3rd link), but the pics are 110% there, also visible at the time of inserting and purging, but then if I do some other inserting they can dissapear w/o any pattern at all.

What is even stranger on those 2 links aboove the images are always manually inserted, I've re-inserted them few times, but now it happened again.

I would like to remove any doubts in purge procedure, are you able to track down the issue?

I have to upload pictures for 2nd link now as some clients ask for one of the products and it is w/o it.


Please note that this is LIVE site.


Thank you
GG

Hello,

I am not blaming your component at all, as I know HIKASHOP might be buggy a lot, but I would like to dismiss any doubts in you, so your help is much appreciated.

I had to manual upload again some of the pictures as that only helps. Here are some pictures "unvisible (eg. exchanged with no picture image), but the real picture is there as any other:

https://xxxx.eu/products/brand-specific-parts/slingshot-brand-parts

So, basically I re-do all the pictures to fix it.

For "Replacement bladders" - link https://xxxx.eu/shop/category/replacement-bladders, I created XLS file which generates SQL sentences as there is 1000's of bladders.

I have to PURGE the URL's because how subcategories are generated within XLS (to keep them grouped and organised), so actual hikashop products ID are changed and I have to do the purge. (I actually do delete "old" products, then repopulate them, I don't add new ones only - it is how "program" works, not perfect at all but this is what I have...).

But for instance, If I re-do this brand again (with broken images):

https://xxxx.eu/shop/category/bwsurf

the images will be fixed.

Then I do 2 things:

- rebuild the HIKA categories with their REBUILD button (it sorts out category tree somehow, this is HIKA stuff)
- then I do the SEF PURGE

I have som DB upgrades to do with new products from mentioned category and I'll re-check both steps if maybe the problem already occours with REBUILD, even before PURGE.

You got me thinking... :)

So, I'll re-check again the procedure and get back to you with results in the next week OK?

BIG THX
GG

I think that REBUILD does some weird updates.

Inserts are going like this:

INSERT INTO `dr18_hikashop_category` (`category_id`, `category_parent_id`, `category_type`, `category_name`, `category_description`, `category_published`, `category_namekey`, `category_alias`) VALUES (12001, 12000, 'product', 'Aeneema', '', 1, 'product_12001', 'bws_aeneema');INSERT INTO `dr18_hikashop_file` ( `file_name`, `file_description`, `file_path`, `file_type`, `file_ref_id`) VALUES ('Aeneema', 'Aeneema', 'bwsurf_aeneema.png', 'category', 12001);
INSERT INTO `dr18_hikashop_category` (`category_id`, `category_parent_id`, `category_type`, `category_name`, `category_description`, `category_published`, `category_namekey`, `category_alias`) VALUES (12002, 12001, 'product', 'Aeneema 2016 6m ', '<img style="float: left; margin-right: 10px; margin-bottom: 10px;" src="/images/bladders/3strut.png" width=350px /><p>Please lay down your kite on the ground, as you would pump it, to choose the correct strut.<br/></p><br/><img style="margin: 10px; vertical-align: middle;" alt="one pump" src="/images/bladders/xxxx_one_pump_valves.gif" />This kite uses one pump valves.', 1, 'product_12002', 'bws_aeneema_2016_6m');INSERT INTO `dr18_hikashop_file` ( `file_name`, `file_description`, `file_path`, `file_type`, `file_ref_id`) VALUES ('Aeneema 2016 6m', 'Aeneema 2016 6m', 'cat_2016.png', 'category', 12002);
INSERT INTO `dr18_hikashop_category` (`category_id`, `category_parent_id`, `category_type`, `category_name`, `category_description`, `category_published`, `category_namekey`, `category_alias`) VALUES (12003, 12001, 'product', 'Aeneema 2016 7m ', '<img style="float: left; margin-right: 10px; margin-bottom: 10px;" src="/images/bladders/3strut.png" width=350px /><p>Please lay down your kite on the ground, as you would pump it, to choose the correct strut.<br/></p><br/><img style="margin: 10px; vertical-align: middle;" alt="one pump" src="/images/bladders/xxxx_one_pump_valves.gif" />This kite uses one pump valves.', 1, 'product_12003', 'bws_aeneema_2016_7m');INSERT INTO `dr18_hikashop_file` ( `file_name`, `file_description`, `file_path`, `file_type`, `file_ref_id`) VALUES ('Aeneema 2016 7m', 'Aeneema 2016 7m', 'cat_2016.png', 'category', 12003);
INSERT INTO `dr18_hikashop_category` (`category_id`, `category_parent_id`, `category_type`, `category_name`, `category_description`, `category_published`, `category_namekey`, `category_alias`) VALUES (12004, 12001, 'product', 'Aeneema 2016 8m ', '<img style="float: left; margin-right: 10px; margin-bottom: 10px;" src="/images/bladders/3strut.png" width=350px /><p>Please lay down your kite on the ground, as you would pump it, to choose the correct strut.<br/></p><br/><img style="margin: 10px; vertical-align: middle;" alt="one pump" src="/images/bladders/xxxx_one_pump_valves.gif" />This kite uses one pump valves.', 1, 'product_12004', 'bws_aeneema_2016_8m');INSERT INTO `dr18_hikashop_file` ( `file_name`, `file_description`, `file_path`, `file_type`, `file_ref_id`) VALUES ('Aeneema 2016 8m', 'Aeneema 2016 8m', 'cat_2016.png', 'category', 12004);


So, pictures are 110% inserted when I run this. Also, they will be visible on site.

The problem is with categories only, I suspect REBUILD 99% now.

I'll re-check everything and get back to you OK?

THXGG

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