• Home
  • Get help
  • Ask a question
Last post 7 hours 45 min ago
Posts last week 110
Average response time last week 29 min
All time posts 67424
All time tickets 10424
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#5858 – 404 errors are not recorded

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 18 June 2019 06:03 UTC
info-animicausa-com
 Hi,

Although 404 errors log in enabled 404 requests are not recorded and the 404 request list is empty.
(Joomla 3.9.6)
dev site: www.xxxx.website
sh404 version: 4.16.1.3913
Please advise.

Thanks,
Amit
Tuesday, 18 June 2019 07:21 UTC
wb_weeblr
Hi,

You can just test this on a non-existing URL on your site, for instance [www.xxxx.website].

When trying to reach that page, you are redirected to https://www.xxxx.website/home?id=0 - which is a 404 indeed so I guess you must have plenty of 404 records for the /home URL

There are several possible reasons for this to happen, I'll only talk about the reasons coming from sh404SEF setup:

- you enabled "301 redirect from Joomla SEF to sh404SEF" under the "Advanced" tab of sh404SEF conifguration, it's off by default and should stay off
- you set at least one component to "Use Joomla router" under the "By component" tab of sh404SEF configuration. Reset them to "Use default handler"

There are several more thing that could explain that but the 2 above are the most likely.

Best regards
 
Tuesday, 18 June 2019 07:42 UTC
info-animicausa-com


signature Hi,

Thanks a lot for the prompt reply and for the solution.
Disabling the "301 redirect from Joomla SEF to sh404SEF" solved the issue and I see already the test of the link you sent me as example
in the 404 list.

Regards,
Amit


On 18/06/2019 10:21, Weeblr wrote:
[weeblr.com] Reply to your private ticket #5858 404 errors are not recorded [sh404SEF]

Tuesday, 18 June 2019 09:02 UTC
wb_weeblr
Hi

Glad it's sorted out! Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!



Best regards
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.