• Home
  • Get help
  • Ask a question
Last post 3 hours 30 min ago
Posts last week 89
Average response time last week 30 min
All time posts 67681
All time tickets 10462
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#5844 – alias don't work and SH404 does not record this error 404

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 08 June 2019 06:18 UTC
GillesMaury
hi,

I have some problems of links on: https://www.xxxx.fr/

I redirect 404 link this with an alias: https://www.xxxx.fr/conseillers/bourgogne-franche-comte/

SEF URL : conseillers/bourgogne-franche-comte/
index.php?option=com_content&Itemid=270&id=80&lang=fr&layout=blog&view=category


But the link does not work and SH404 does not record error 404

Thanks for your help

access :

https://www.xxxx.fr/administrator/
id : xxxx
pass : xxxx


Best regard
Gilles Maury
Monday, 10 June 2019 14:03 UTC
wb_weeblr
Hi

The redirect (the alias) works fine. If I visit for instance, https://www.xxxx.fr/bourgogne-franche-comte.html I am indeed redirected to https://www.xxxx.fr/conseillers/bourgogne-franche-comte/

However this page, https://www.xxxx.fr/conseillers/bourgogne-franche-comte/ does not exist. It's a 404 so it's normal that you get a 404 there.

This URL, /conseillers/bourgogne-franche-comte/, is a URL for Joomla article with id 80. However this article simply does not exist in your articles list. Maybe you had this page in the past but removed it?
I looked at this page, https://www.xxxx.fr/les-conseillers/conseillers-mental-o-par-region-et-par-pays.html, but it does not show any conseillers for the Bourgogne/Franche-Comté région.

Best regards
 
Monday, 10 June 2019 14:57 UTC
GillesMaury
Ho ok !

Thank !!
Tuesday, 11 June 2019 07:15 UTC
wb_weeblr
Hi

You're welcome. As this page does not exist anymore, you should probably redirect it to the closest (geographically) "conseillers" you have. And also transfer all those aliases you have on that page to the new target.

Best regards
 
Wednesday, 26 June 2019 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.