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#5684 – sh404SEF error

Posted in ‘sh404SEF’
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Friday, 22 March 2019 13:44 UTC
alfpastor
 hello
I have bought and used sh404sef in www.xxxx.com and www.xxxx.com. I'm pretty happy how it works.
I'm trying to use it in other site www.xxxx.com but when I enable sh404sef, web page is not working with 505 error
www.xxxx.com uses joomsef free version and I'd like to install your sh404sef, but it does not work
Also xxxx and xxxx had joomsef but i could install your sh404sef without problems.
what should i do?
thanks for your support and excellent product
regards
alfredo
Friday, 22 March 2019 13:50 UTC
wb_weeblr
Hi

I assume you mean you get a 500 error, not 505?

One thing first, you need to entirely remove joomsef. The way Joomla works, you cannot have 2 SEF extensions active at the same time. You can probably just disable all JoomSef plugins without uninstalling it but uninstalling is quicker and safer of course.

Second, about the 500 error and assuming JoomSEF is gone, you need to go to Joomla Global configuration and:

- Set Error reporting to "Maximum"
- Disable Gzip

Then try again: this should provide an actual error message instead of a blank page and allow finding out what is causing the problem.

Best regards
 
Saturday, 06 April 2019 05:34 UTC
system
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