• Home
  • Get help
  • Ask a question
Last post 6 min ago
Posts last week 89
Average response time last week 30 min
All time posts 67691
All time tickets 10463
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#4657 – og:image URL does not have a supported extension

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 13 February 2018 02:39 UTC
julietaylor
When I use Facebook debugger to test my URL to verify that the correct information displays (the info that I entered in the URL Social settings), I get this error:

Warnings That Should Be Fixed
Unsupported Image File Extension
Provided og:image URL, http://www.xxxx.com/public_html/beacon/images/social_images/two.minutes.facebook.png does not have a supported extension.

What should I do to fix this?
Thursday, 15 February 2018 08:36 UTC
wb_weeblr
Hi

"http://www.xxxx.com/public_html/beacon/images/social_images/two.minutes.facebook.png" does not seem to be a valid image. When trying to load it in my browser, I get redirected to your home page.

Is that an URL you entered yourself for this page? What's the actual URL of that page?

When I looked at your home page, the og:image is http://www.xxxx.com/images/Article_Images/two.minutes.png and that seems to work fine.

Rgds
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.