• Home
  • Get help
  • Ask a question
Last post 2 hours 16 min ago
Posts last week 141
Average response time last week 4 hours 42 min
All time posts 67777
All time tickets 10473
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#4446 – Site error with sh404SEF 4.13.0.3750

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 22 December 2017 08:10 UTC
colombo
Hi,

I urgently need to download previous version 4.12

Is there a dowload area for old versions? A component is thowing 404 error with this new 404sef version. 
Friday, 22 December 2017 09:38 UTC
wb_weeblr
Hi

No, there is no download area for older versions. What's the problem? which component is affected? what's the link to the site?

Rgds
 
Friday, 22 December 2017 09:40 UTC
colombo
Hi,

first of all let me download the previous version, 4.12, cause my customer site is broken giving 404 errors.
I need the link as soon as possible.
Friday, 22 December 2017 09:44 UTC
wb_weeblr
Hi

Normally we do not allow downgrading, as there might be side effects in case of database structure change, but it's up to you to decide. You can download the previous version here.

Please be aware that we will be shutting down this evening until January 3, it'd be best to understand if the problem this particular has quickly!

Rgds
 
Friday, 22 December 2017 09:54 UTC
colombo
I'm going to test on local machine before.

The problem is:
1. component without router.php
2. linked to a menu item in a hidden menu. Ex. Menu A -> submenu B linked to component
3. menu alias linked to menu item at point 2.
4. before update url mysite/A/B was working perfectly
5. after update I get 404 error
6. solved temporarly setting in 404sef component as NON SEF

Site www.xxxx.it
Menu item CONTATTI in top right corner
Others link have the same problem.
Friday, 22 December 2017 10:06 UTC
wb_weeblr
Hi

I don't see any change in this version that would be releated to that. Are you sure it's not rather related to Joomla 3.8.2/3.8.3 updates? they introduced several "bug fixes" related to the router.

I will try to reproduce with com_contact, removing the router.php file locally.

Rgds
 
Friday, 22 December 2017 10:21 UTC
colombo
Hi,

On xxxx.it I left "NON sef" so the site is working. Where is just a 301 redirect to NON SEF url (not very good to Google Adwords and SEO).

I made a the downgrade on a local machine:

1. Joomla 3.8.2 with 404sef 4.12 works
2. Joomla 3.8.2 with 404sef 4.13 doesn't work anymore

I'm going to send you some info:

1. URL /chi-siamo (menu item CONTATTI in top right corner)
2. with joomla 3.8.2 and 404 4.12 works
3. after upgrade to 404 4.13 (still on joomla 3.8.2) it doesn' t work any more
4. when clicking on CONTATTI now I get a 301 redirect to URL /index.php?option=com_com_sogeco&Itemid= and a 404 error

com_sogeco is my component name.
com_ twice?
Friday, 22 December 2017 10:27 UTC
colombo
Hi,

upgraded Joomla and downgraded 404sef.

With Joomla 3.8.3 and 404 sef 4.12 it works
Friday, 22 December 2017 10:28 UTC
wb_weeblr
Hi

Where is just a 301 redirect to NON SEF url (not very good to Google Adwords and SEO)
What? how redirecting non-sef to SEF can be bad?

4. when clicking on CONTATTI now I get a 301 redirect to URL /index.php?option=com_com_sogeco&Itemid= and a 404 error
Is "301 redirect to NON SEF url" enabled or disabled? It is unclear from your previous message.

Rgds
 
Friday, 22 December 2017 10:35 UTC
colombo
On my local machine, when I click on url CONTATTI (/chi-siamo) I can see a 301 redirect (firefox network tools) and then browser is sent to /index.php?option=com_com_sogeco&Itemid=, which is a broken link and I get 404 error.

On www.xxxx.it I temporarly solved doing this (see attachment)


Friday, 22 December 2017 10:45 UTC
wb_weeblr
Hi

On my local machine, when I click on url CONTATTI (/chi-siamo) I can see a 301 redirect (firefox network tools) and then browser is sent to /index.php?option=com_com_sogeco&Itemid=, which is a broken link and I get 404 error.
So you assume this is sh404SEF doing this redirect?

Please answer my question:

4. when clicking on CONTATTI now I get a 301 redirect to URL /index.php?option=com_com_sogeco&Itemid= and a 404 error

Is "301 redirect to NON SEF url" enabled or disabled? It is unclear from your previous message.


Rgds
 
Friday, 22 December 2017 10:50 UTC
colombo
Yes, upgrading to 4.13 I get that redirect, that I never seen before.

"Is "301 redirect to NON SEF url" enabled or disabled? It is unclear from your previous message."
I didn't changed that parameters. The situation is like this (see attachment)

Friday, 22 December 2017 10:51 UTC
colombo
Yes, upgrading to 4.13 I get that redirect, that I've never seen before.

"Is "301 redirect to NON SEF url" enabled or disabled? It is unclear from your previous message."
I didn't changed that parameters between 4.12 and 4.13. The situation is like this (see attachment)
Friday, 22 December 2017 11:58 UTC
colombo
Every component that I've with "Uso Joomla! router" doesn't work anymore (config -> general ->by component).
The only solution I found is to switch to "Leave as non-sef".

It doesn't depends on Joomla! Because it stopped working upgrading from 4.12 to 4.13
Friday, 22 December 2017 12:23 UTC
wb_weeblr
Hi

Every component that I've with "Uso Joomla! router" doesn't work anymore (config -> general ->by component).
I tested again and all my "use Joomla router" links work fine with the current version.

One thing you can do is to disable "Redirect Joomla SEF to SEF". This is a newest feature, and maybe it has some side effects on your site.

Rgds
 
Friday, 22 December 2017 12:27 UTC
colombo
"Redirect Joomla SEF to SEF": where is it in 404sef configuration?
Friday, 22 December 2017 12:57 UTC
wb_weeblr
Hi

Under the "Advanced" tab of sh404SEF configuration.

Rgds
 
Saturday, 06 January 2018 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.