Last post 6 hours 8 min ago

Posts last week 141

Average response time last week 4 hours 42 min

All time posts 67772

All time tickets 10472

All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#3563 – Cannot install on Joomla 3.7.

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 26 April 2017 07:30 UTC

theweasel68

Hi,
i just purchased sh404SEF, downloaded latest file from your server, and tried to install it on Joomla 3.7.0 with PHP 7.0

First, I get in green:
Message

sh404SEF installed succesfully! Please read the following

...

etc

Then below in orange, I am getting following error message:
Warning

Error loading component: com_sh404sef, Component not found.

I also re-downloaded the componet, uninstalled, and installed again - but same effect.

Please advise what to do, thanks!

Wednesday, 26 April 2017 07:56 UTC

wb_weeblr

Hi

Is this a new site? or one that you updated to 3.7? We have no problem installing on 3.7

I would suggest you uninstall. Then go to Joomla configuration and set "Error reporting" to "Maximum". Then try installing again. There should be some additional error messages showing that could help us understand what's happening on your site.

Rgds

Wednesday, 26 April 2017 09:58 UTC

theweasel68

thanks for the quick reply. It seems it was a caching problem - now it works, without reinstalling!
Cheers

Wednesday, 26 April 2017 10:06 UTC

wb_weeblr

Hi

Ah yes, we have had a few such reports (not with 3.7, with earlier versions). It's weird, as Joomla is not supposed to cache menus this in the backend. Maybe they started caching menus in the backend also some times ago...

Anyway, glad it's solved, that was frightening!

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.