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#3535 – Article that not exit say that exit

Posted in ‘sh404SEF’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 19 April 2017 13:57 UTC
araWeb
IN this url
 https://www.xxxx.com/hombre/fraileras

the first article "Arizona golden"
Says that not exit and send and 404 error and i can open on product details?
why?

thanks
 
Wednesday, 19 April 2017 14:28 UTC
wb_weeblr
Hi

1 -
/hombre/fraileras
What is the non-sef URL recorded for that SEF in the URL manager?

2 - This error 404 is created by Virtuemart (it does a very bad thing, instead of triggering a 404, it redirects to the same page, but anyway). So that would indicate the URL exists in sh404SEF, but the corresponding product in Virtuemart has been deleted or unpublished.
We can only know when you provide the non-sef URL, and we have the product ID.

Rgds
 
Wednesday, 19 April 2017 14:41 UTC
araWeb
1-There is a category with a url sef named hombre/fraileras

2-The article is new. I don´t undernstand to you...
 
Wednesday, 19 April 2017 14:45 UTC
wb_weeblr
Hi

1-There is a category with a url sef named hombre/fraileras
Can you please provide me with the full and exact non-sef URL registered for hombre/fraileras?

Rgds
 
Wednesday, 19 April 2017 14:54 UTC
araWeb
index.php?option=com_virtuemart&view=category&virtuemart_category_id=88&virtuemart_manufacturer_id=0&categorylayout=0&showcategory=1&showproducts=1&productsublayout=0
 
Wednesday, 19 April 2017 15:34 UTC
wb_weeblr
Hi

So now you know this is an incorrect link. Maybe it was created like that earlier, during development.
Maybe it's a collision, if you have a product and a category with the same name?

You need to delete this URL from the URL manager. A new one will be created next time you load the page "https://www.xxxx.com/hombre/fraileras" and it should be good.

If that new URL is not good, then we need to look at you category (with ID 88) and see what the category name is.

Rgds
 
Thursday, 20 April 2017 09:44 UTC
araWeb
Dear support i undernstand to you. The url from categories work good...

The problem is that the article "Arizona Golden" if you click over the article says "error 404" the article don´t exist. The article is new...is the last article of the category and i don´t undernstand why say wrong and i can´t view the product details on virtuemart.

you can see the others product details of the others articles of the category
https://www.xxxx.com/hombre/fraileras

please see it...

thanks
 
Thursday, 20 April 2017 09:47 UTC
wb_weeblr
Hi

The problem is that the article "Arizona Golden" if you click over the article says "error 404" the article don´t exist. The article is new...is the last article of the category and i don´t undernstand why say wrong and i can´t view the product details on virtuemart.
I already replied to that.

1 - Did you applied the fix I explained above?
2 -
you category (with ID 88) and see what the category name is.
Can you please reply to my question?

Rgds
 
Thursday, 20 April 2017 09:51 UTC
wb_weeblr
Hi

OK, I logged in again, and I realized you have still not updated your site. I will stop responding now to any ticket until the site is up to date, including all extensions. This is simply abusing our time here. Please update al your extensions and Joomla.

Rgds
 
Thursday, 20 April 2017 09:57 UTC
wb_weeblr
Hi

As a I was logged in, I still took the time to solve that issue. The problem is simple, and is exactly what I explained above.

The non-sef URL recorded for fraileras-hombre-amarillas-golden-piel-arizona is index.php?option=com_virtuemart&Itemid=675&lang=es&view=productdetails&virtuemart_category_id=88&virtuemart_product_id=2028

So this URL is trying to display product with ID 2028. But this product does not exist. I think you deleted it, and replaced it with another one.
And so Virtuemart triggers a 404, because this product does not exist.



The real problem is that you manually customized all URLs to be the same. So now you have associated fraileras-hombre-amarillas-golden-piel-arizona with the wrong product (2028) instead of 2283.

As explained above, just delete all those bad URLs, with the wrong product id.

Rgds
 
Friday, 21 April 2017 10:15 UTC
araWeb
Thanks good Support

Close the ticket

Thanks
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.