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#3522 – can't connect to analytics

Posted in ‘sh404SEF’

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Saturday, 15 April 2017 18:08 UTC

patmiami

Hi,

I can't connect to analytics anymore. Web ID is good. I need help. Thanks
Error connecting to Google Analytics:

Full response received:
Zendshl_Http_Response Object
(
[version:protected] => 1.1
[code:protected] => 400
[message:protected] => Bad Request
[headers:protected] => Array
(
[Vary] => Array
(
[0] => Origin
[1] => X-Origin
)

[Content-type] => application/json; charset=UTF-8
[Content-encoding] => gzip
[Date] => Sat, 15 Apr 2017 18:05:39 GMT
[Expires] => Sat, 15 Apr 2017 18:05:39 GMT
[Cache-control] => private, max-age=0
[X-content-type-options] => nosniff
[X-frame-options] => SAMEORIGIN
[X-xss-protection] => 1; mode=block
[Server] => GSE
[Alt-svc] => quic=":443"; ma=2592000; v="37,36,35"
[Connection] => close
)

Monday, 17 April 2017 09:03 UTC

wb_weeblr

Hi

This would happen in 2 situations usually:

1 - your hosting company server setup, or a Joomla extension, is blocking external requests to Google Analytics servers. It's not common, but not rare either.

2 - Most often, this is happening when using the wrong Analytics account to do the Analytics authorization procedure: ie you are already logged in with your usual Google Account, but the Analytics for this site is set up using another Google account.

If #1, redo the authorization procedure, but log out of any Google account before that.
If that does not solve the problem, please get in touch with your hosting company and see what they have in their logs for Google Analytics servers.

Rgds

Tuesday, 02 May 2017 05:34 UTC

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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