Last post 3 hours 16 min ago

Posts last week 141

Average response time last week 4 hours 42 min

All time posts 67777

All time tickets 10473

All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#3108 – Version Updating from v 4.4.6.2271 to 4.8.1.3465

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 04 January 2017 11:25 UTC

Deliciousitaly

Hi, are there any issues updating straight from from version 4.4.6.2271 of sh404sef to the v 4.8.1.3465 (or later)

Is an intermediate version required? The control panel suggests v 4.7.3.3292?

I know we have left it far too long but want to bring ourselves fully up to date and make full use of Weeblr.

Joomla is uptodate via Siteground. We want to install the latest version of sh404sef, then update K2 from v2.6.9. to v2.7.1

thanks
Philip Curnow
www.xxxx.com

Wednesday, 04 January 2017 12:48 UTC

wb_weeblr

Is an intermediate version required? The control panel suggests v 4.7.3.3292?

This would indicate that you are using Joomla 2.5 (as 4.7.3) is the last version for Joomla 2.5, which we stopped to support entirely a year ago.
If you're still on Joomla 2.5, then 4.7.3 is the latest you can get. It would be a required step before you update to Joomla 3.6.5. Updating to J! 3.6.5 is now an absolute requirement for you, as there i a known and unpatched vulnerability in Joomla 2.5 (Joomla stopped supporting 2.5 more than 2 years ago).

If you are already on J! 3.x, then I would still suggest you follow the prompt and update to the 4.7.3. This will then let you update to a higher version.
Updating from such an old version, I would definitely suggest you do this first on a test copy of your site, or at the very least have a full backup and be ready to restore it in case something breaks in the process.

As you use Siteground, I would assume you are running a properly set server, so that part should be fine.

Rgds

Friday, 06 January 2017 10:32 UTC

Deliciousitaly

tks, really appreciate this. We are in fact building a new version of the website on a test copy already in J! 3.6.5 which also prompts for the update to 4.7.3. but it also says to 'Check again - new version available' (screenshot attached)'. In any case we'll follow the prompt to update to 4.7.3.3292 after making another full and local back up. Siteground also make daily backups for us. All being well I will confirm the success of the sh404sef update to the very latest version shortly.

Friday, 06 January 2017 16:08 UTC

wb_weeblr

which also prompts for the update to 4.7.3. but it also says to 'Check again - new version available' (screenshot attached)'.

What version is available depends on the current version you are using, not so much the Joomla version (though of course both are related).

I'll leave this ticket open for now, it will be closed automatically in 2 weeks if no further comment is added.

Rgds

Sunday, 15 January 2017 13:47 UTC

Deliciousitaly

Doing the updating now. But just noticed our installed sh404sef Access and Secret Keys are those dating from the time of Anything Digital and not those generated in by new Weeblr subscription. We'll update the prompt without changing anything for now and see what happens.

Sunday, 15 January 2017 14:29 UTC

Deliciousitaly

Hi, unfortunately nothing is happening. Replaced the old keys with the new keys and both times get thrown straight to the Joomla Extensions: Update page. SH404self is fully activated in the Extensions Manager (see screenshot). Maybe the solution is to manually update with version 4.7.3.3292 (which I dont have) or uninstall and load latest version? Looking forward to your advice. tks Philip

Sunday, 15 January 2017 14:37 UTC

Deliciousitaly

NB Just noticed in Extensions: Update Sites that cicking on 'sh404SEF updates
xxxx
xxxx

Monday, 16 January 2017 08:06 UTC

wb_weeblr

Hi

Yes, you can always update manually. If you are on J! 3.6.5, that's what you'll need anyway.

uninstall and load latest version

Just update over, don't uninstall. Though we do save and restore your settings and data even across uninstall/install back, there is no need for this trouble. Just upload the latest zip.

Rgds

Monday, 16 January 2017 10:08 UTC

Deliciousitaly

ok, thanks. Just to give me total peace of mind, please confirm for me once again that I will be installing manually the latest version of sh404sef (4.8.2.3492_j3_full)

Monday, 16 January 2017 10:11 UTC

wb_weeblr

Hi

Euh yes, this is the proper thing to do. Once again, I cannot guarantee anything, but as you are operating on a non-public, developement site, there should not be any pressure here.

Rgds

Monday, 16 January 2017 10:28 UTC

Deliciousitaly

Ok, updated and everything looks in place. Now for K2! thanks for your patience.

Monday, 16 January 2017 10:59 UTC

wb_weeblr

Hi

Glad it worked out fine then. Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.