Last post 10 hours 54 min ago

Posts last week 89

Average response time last week 30 min

All time posts 67735

All time tickets 10467

All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.

Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!

All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#2964 – Non-SEF URLs displayed

Posted in ‘sh404SEF’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 16 November 2016 10:27 UTC

seanmcel

Hi

I have got one or two odd things happening with my website www.xxxx.com since I updated to the latest version of sh404SEF. I use Joomla 3.6.4 and J2store.

If I visit this link for example: https://www.xxxx.com/nl/video, then click on the English language flag to go to the same page in English, I am taken to this URL: https://www.xxxx.com/fr/?Itemid=126, a non-SEF URL. The menu items are associated correctly.

I am also still unable to go back into an article to edit it if I have recently been in there without logging out, waiting some time and then logging in again. Not sure if this is related but thought I would mention it anyway in case you had seen similar issues on Joomla sites.

Any help much appreciated.

Kind regards

Sean

Wednesday, 16 November 2016 10:30 UTC

wb_weeblr

Hi

1 - Is this native Joomla multilingual or Falang?

2 - What is your exact and full sh404SEF version? (not "latest").

3 - Only the English version seems to have an issue. Is English the default language?

4

I am also still unable to go back into an article to edit it if I have recently been in there without logging out, waiting some time and then logging in again. Not sure if this is related but thought I would mention it anyway in case you had seen similar issues on Joomla sites.

Nope, sorry, that's not something we would be part of!

I am also still unable to go back

What does that mean? what happens?

Rgds

Wednesday, 16 November 2016 10:35 UTC

seanmcel

1. Native Joomla
2. Installed version 4.8.1.3465
3. Yes
4. After editing an article and closing, if I attempt to open the article again I see an error message "You are not permitted to use that link to directly access that page (#articleIDnumber)."

Wednesday, 16 November 2016 10:52 UTC

wb_weeblr

Hi

4 - Was just asking in case I had heard about it, but I didn't. I would suggest searching on the Joomla forum,or just googling. This smells a bit like a caching issue, so you might want to check if this still happens after disabling any caching you may have enabled on your site.

About language issue, please provide us with superadmin credentials to your website. You can create a temporary account, and delete it afterwards, but it must have superuser level.

Thanks and regards

Wednesday, 16 November 2016 11:10 UTC

seanmcel

Thanks.

OK, username is xxxx, password is xxxx. Log in at www.xxxx.com/administrator.

I don't have caching enabled but could this be a server issue if they do have some kind of caching?

Wednesday, 16 November 2016 11:11 UTC

seanmcel

Sorry correction - I do use JCHOptimise and that creates some cache files I believe.

Wednesday, 16 November 2016 13:16 UTC

wb_weeblr

Hi

You have HTTP basic auth enabled on the site, I can't access the admin.

JCH Optimize does not cache content, AFAIK, it only groups and minify assets (cs, js).

Rgds

Wednesday, 16 November 2016 13:23 UTC

seanmcel

Sorry - please use

xxxx
xxxx

To access the site.

Wednesday, 16 November 2016 13:31 UTC

wb_weeblr

Hi

In the case of the nl/video one, it seems to happen because the English menu item you associated with (Training & advice, #126) is not a real menu item, but instead a menu alias.

If I replace the association on the NL/video menu item with the real menu item (Videos EN/GB), then the link in the language selector becomes https://www.xxxx.com/instructional-videos, which is probably what it should be?

Rgds

Wednesday, 16 November 2016 14:22 UTC

seanmcel

Ah. That makes sense. Thank you so much for your help, brilliant and timely support. :)

Wednesday, 16 November 2016 14:23 UTC

wb_weeblr

Hi

You're very welcome, thanks!

Closing this ticket now, feel free to open a new one as needed. If you do so, please mention this ticket number in the new one.

If you created any superadmin account for us, be sure to delete or block it now to avoid unnecessary risk in the future.

Be sure to also check out wbAMP, our new Accelerated Mobiles pages plugin for Joomla - the next big thing is SEO, direct from Google themselves!

Rgds

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.