Last post 8 hours 44 min ago
Posts last week 110
Average response time last week 29 min
All time posts 67424
All time tickets 10424
All time avg. posts per day 21

Helpdesk is open from Monday through Friday CET

Please create an (free) account to post any question in the support area.
Please check the development versions area. Look at the changelog, maybe your specific problem has been resolved already!
All tickets are private and they cannot be viewed by anyone. We have made public only a few tickets that we found helpful, after removing private information from them.

#6369 – Why I cannot submit a ticket?

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 01 January 2017 00:10 UTC
bertimuss
Okay, I got a message about submitting a ticket to view the issue with Google Analytics; however, I cannot submit a ticket. I don't know if I did something wrong on the backend of my website. I was able to get Google Analytics to work using Google's Analytics website.
Tuesday, 03 January 2017 08:40 UTC
wb_weeblr
Hi

As mentioned in the popup, we were off for a few days during the holiday season. The support helpdesk is now open again. Be sure to provide all details, including site URL and connection details for speedier handling.

Rgds
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.