New ticket leads to blank page.

Hello,

I'd like to submit a ticket for support on sh404SEF. When I click the New Ticket button it leads to a blank page. I tried this on Firefox and Chrome.

Thank you.

Duane Mitchell
Responses (5)
  • Accepted Answer

    Wednesday, September 07 2016, 07:03 PM - #Permalink
    Hi

    We have no trace of this in our error logs or otherwise. We also add other people posting tickets today, so at least it works fine for some. Can you try again, and maybe do a screenshot? do you really mean a fully blank page? or is there some text displayed? Also, at which point of the process do you get that blank page? just when you click on the NEw ticket button? or you can enter some data and then the error happens when you press Submit?

    Rgds
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, September 07 2016, 07:53 PM - #Permalink
    here is my screenshot.
    This is what I see.
    This happens after I select sh404sef from the dropdown after selecting to post a new ticket.
    http://screencast.com/t/FHMrfu1r
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, September 07 2016, 07:57 PM - #Permalink
    Hello,It happens when I click New Ticket. I login first. Screen shot is attached. I do get a header and a footer. What you see is the body of the page. If I view the source it looks like there’s a lot more to it than what is displaying. There is no form appearing. Just blank where I assume it should be.Duane Mitchell
    On Sep 7, 2016, at 3:06 PM, discussion-reply@weeblr.com> wrote:
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, September 07 2016, 08:19 PM - #Permalink
    It is the same for me...:(

    http://www.lebruitdesimages.com/debug/ApCent_2016-09-07_22-17-13.png
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, September 07 2016, 08:30 PM - #Permalink
    Hi

    The new Ticket button should be fixed now. Please let us know if otherwise.

    Rgds
    The reply is currently minimized Show
Your Reply