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#6543 – Help with Sh404Sef

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 27 September 2018 15:50 UTC
creazioni.arredo
Good afternoon,
we're a furniture shop in Italy and we're active online with our e-commerce platform www.sognoarredo.it.

On this site, we are using sh404Sef component, wich is the protagonist of our issues.
Aproximately three mounths ago we have upgraded the component, because the older version did not working when we opened the configuration panel.

When we have installed the new version, 404 errors are increased a lot, we've lost an important part of our search engine optimization. We've used the redirect 301 using manual alias. If activated, not working some other modules or components installed on site, first of all "CF Product search module". With Sh404sef activated, not work some virtuemart sons products, redirecting uncorrectly to home page.

How to fix this problems? We're using Joomla! 3.8.12 Stable and VirtueMart 3.2.14.

Now, the component is disactivated in the optimization of url, and the other components are working ok.

We need your help.
Thank you very much.
Friday, 28 September 2018 06:50 UTC
wb_weeblr
Hi

Thanks for your message. You are on public forum, where we can only reply to pre-sale questions.

We provide support to our subscribers through our helpdesk.
After logging in, please open a ticket describing as clearly as possible the problem you're experiencing, including the exact version of sh404SEF that you were using before upgrading.

Thanks and regards
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.