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#6356 – Catch22 with my subscription

Posted in ‘Pre-sale questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 01 November 2016 01:50 UTC
lister171254
I've just paid my subscription via Paypal Transaction ID: 2JP24836D1149373L but I cannot see the subscription
While this area is not for support requests, I can't ask for support as I need a subscription, which I what I don't have despite payment
Thanks
Tuesday, 01 November 2016 08:07 UTC
wb_weeblr
Hi

I have checked the logs, and we received an empty IPN confirmation from Paypal, which is why the system didn't enable your subscription. We will contact paypal support to find out why this happened.
In the mean time, I have manually enabled your subscription, sorry about that trouble.

Please note you can always use the "Administratio" helpdesk category, which is meant exactly for this purpose and does not require a valid subcription.

Rgds
 
Wednesday, 02 November 2016 03:32 UTC
lister171254
Thanks for this.
BTW,
I tried the Admin category before posting, but got a message that I was not authorized post a support request (same as trying to do this for the product)
Cheers
Wednesday, 02 November 2016 08:06 UTC
wb_weeblr
Hi

The admin category should be open for all past subscribers (so that you can discuss issues in renewing, etc). I just checked and it seems to be doing that, though it was actually not opened for past wbAMP subcribers - which should not be an issue as wbAMP is not even one year old, so we do not have past wbAMP subscribers!

Rgds
 
Wednesday, 02 November 2016 20:49 UTC
lister171254
Just tried this and it doesn't work. Steps were as follows
Create a new user
After receiving email, login
Goto "My Support Request:"
Select Administrator Category and create a new Request
I get "403 Access Forbidden" for https://weeblr.com/helpdesk/administration/new

Cheers
Thursday, 03 November 2016 10:09 UTC
wb_weeblr
Hi

Just tried this and it doesn't work. Steps were as follows

Create a new user
If you create a new account, you are not a "past subscriber".

Rgds
 
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